Sunday, August 28, 2011

Hard Drive Failures Are Commonly Misdiagnosed As Viruses Or Other Computer Repair Issues

Computer hard drive failures are the number one most misdiagnosed computer repair issue by home PC users and inexperienced computer service center technicians. By the time most people determine for themselves that their computers hard drive is failing, they have already lost much or all of their valuable data and are they're facing a costly and possibly unsuccessful data recovery job. Computer manufacturers such as Dell, Apple, Toshiba, HP and others contribute to this problem by often pre-installing a tool with which to test the hard disk drive that has been pre-configured with a very high threshold for reporting failures; possibly to avoid having to replace large numbers of drives under the computer or hard drives warranty.
What most commonly occurs is that a do-it-yourself computer user or inexperienced computer service center technician will notice that the computer is not responding correctly and all too often incorrectly diagnose the problem as being related to a virus or malware infection or other software problem, and will set about reinstalling the operating system and reloading the machine. This usually exacerbates the problem since in all but the worst cases the machine will actually run normally again, often for several months until the hard drive failure progresses to the next level, valuable data is lost and you again have a non-functional computer.
A qualified and competent computer service center or field service technician will use a series of computer hard disk diagnostic utilities however not all utilities are created equal and the best tools for testing hard drives are among the least user-friendly. A program called "SpinRite" is one of the best tools in the industry for detecting early signs of drive failure, provided the computer repair technician knows how to read the drives raw data fields. To perform the tests correctly the computer will also need to be booted up from the hard drive diagnostics CD itself as the best tools for testing hard drives cannot be installed directly within Windows if you want to get a correct reading from the drive.
By performing the drives diagnostic tests properly you can in most cases detect hard drive failures before any loss of data occurs and prevent the need for a costly and possibly unsuccessful data recovery job since most failing hard drives will show inconsistencies in the raw data fields long before any loss of data occurs. When choosing a computer service company to work on your computer it is of the utmost important to make sure that they actually perform a full set of diagnostic tests on both the computer's hardware and software systems and don't immediately resort to reloading the computer as is too often the case.
Jason Roskopf is a Milwaukee computer repair and IT services expert and co-owner of the I.T. Connect Computer Service Center for Computer Repair Waukesha WI.

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